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 DAISY CLEANING SERVICES - Terms and conditions

REGULAR OFFICE/PUB/SHOP CLEANING:
Service cost is £10.00 per hour per cleaner or as priced per cleaning quote* and is subject to signing an Agreement with Daisy Cleaning Services . Minimum is 3 hours per visit weekly or fortnightly. The Client agrees to provide cleaning materials and equipment needed, unless other arrangements have been made with Daisy Cleaning Services. All cleaning equipment should be safe and in full working order. If the Client does not have cleaning materials and equipment and  Client asks Daisy Cleaning Services to purchase the above items on their behalf, the Client understands that an applicable service charge will be added. If Daisy Cleaning Services personnel needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply. The Client understands that the price has been quoted is not for a "package deal" and does not include anything apart from cleaning. If any estimate is given on how long it will take our personnel to do the job, this is only an estimated price based on the average time it takes to clean an office of similar size. The Client's responsibility is to arrange parking for our vehicle during the time spent at the Client's premises. If the Client requires an initial meeting before the first cleaning visit a signed Agreement must be returned to Daisy Cleaning Services prior to the visit.  

REGULAR  DOMESTIC CLEANING:
Service cost is £9.00 per hour per cleaner or as priced per cleaning quote* and is subject to signing an Agreement with Daisy Cleaning Services . Minimum is 3 hours per visit weekly or fortnightly. The Client agrees to provide cleaning materials and equipment needed, unless other arrangements have been made with Daisy Cleaning Services. All cleaning equipment should be safe and in full working order. If the Client does not have cleaning materials and equipment and  Client asks Daisy Cleaning Services to purchase the above items on their behalf, the Client understands that an applicable service charge will be added. If Daisy Cleaning Services personnel needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply. The Client understands that the price has been quoted is not for a "package deal" and does not include anything apart from cleaning. If any estimate is given on how long it will take our personnel to do the job, this is only an estimated price based on the average time it takes to clean an office of similar size. The Client's responsibility is to arrange parking for our vehicle during the time spent at the Client's premises. If the Client requires an initial meeting before the first cleaning visit a signed Agreement must be returned to Daisy Cleaning Services prior to the visit.  

CARPET CLEANING AND HARD FLOORING:
Confirmation and is required before work commences. Daisy Cleaning Services reserves the right to amend the initial quotation, should the Client's original requirements change. Differences in excess of 10%  or more when relevant will be discussed with the Client prior to the start of the work. If Daisy Cleaning Services personnel need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may be added to the price of the service.  The Client's responsibility is to arrange parking for our vehicle during the time spent at the Client's premises.

A £8.00 congestion charge may occur if the Client's property falls within the London Congestion Charge Zone.  All Carpet Cleaning And Hard Flooring prices are subject to a £50.00 minimum call out charge.

QUOTATIONS AND  ESTIMATES:

All prices quoted over the phone  and online are estimated and  based on the information given by the customers. All Prices should be confirmed on site  (verbal  or written) with the Client prior to the start of the work, in order to avoid discrepancies or misunderstanding that may occur .

PAYMENT:
Carpet cleaning and Hard Floor Cleaning : service cost from £90.00 payment to be paid by Cash or Card (Credit or Debit) on the day unless different agreed with the customer. Regular Office/Pub/Shop Cleaning: Service cost is £10.00 per hour or as priced per cleaning quote* payment on receipt of invoice, Cheque, BACS electronic transfer, Credit Card or Direct Debit will do, (subject to a signed Agreement). All outstanding balances for the services carried out except Regular, Domestic and Office Cleaning: Payment on receipt of invoice (subject to a signed Agreement). The Client will be responsible for all bank and legal charges resulting from a Dishonored Cheque. The Client agrees and authorizes Daisy Cleaning Services Ltd to charge any outstanding amounts owed to Daisy Cleaning Services  with regards to the cleaning service provided plus parking fees (If any) End of tenancy cleaning: Payment to be paid by Cash or BACS electronic transfer on the day plus parking fees or Congestion Charge Zone (If any). All bookings are subjected to a deposit. Deposit will only be refunded if the booking is canceled within 24 hours after you placed the booking.

NONE PAYMENT:
Daisy Cleaning Services will collect any outstanding monies owed to them. If as a result Daisy Cleaning Services has to use a debt collecting agency or county court to secure payment, the Clients agrees to pay any debt collecting agency fees, court fees, legal cost, or interest which will occur due to the result of none payment of their outstanding bill.

CLAIMS:
Daisy Cleaning Services has Public and Employer's Liability Insurance . The policy will cover any accidental damages caused by any personnel working on behalf of Daisy Cleaning Services. The Client of One Off Clean accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the date the cleaning was carried out. Failure to do so will entitle the Client to Nothing.

Daisy Cleaning Services advises that the Client or a Client's Representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. In case of damage Daisy Cleaning Services through it' s Insurance Company will repair or replace the item/s if it's personnel knowingly caused the damage. If the item/s cannot be repaired Daisy Cleaning Services will rectify the problem through it's Insurance Company by crediting the Client with the item's if it is proven to be down to our personnel. If a Client is not completely satisfied with a cleaning job, Daisy Cleaning Services will re-clean any areas and items to the Client's satisfaction. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: Cash, Jewellery.

Daisy Cleaning Services reserves the right not to be responsible for: cleaning job not complete due to the lack of suitable cleaning materials and/or equipment not in full working order, hot water or power; third party entering or present at the Client's premises during the cleaning process; wear or discoloring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely using cleaning materials and equipment or standard carpet cleaning equipment provided by the Client; any damages caused by a faulty or not in full working order materials/equipment supplied by the customer. 

Daisy Cleaning Services reserves the right to refuse cleaning of highly breakable  and valuable items.

CANCELLATION:
Regular domestic cleaning, office/pub/school cleaning: The Client may cancel a cleaning visit/s by giving at least 24 hours advanced notice. The Client may terminate the whole service by giving at least two weeks advanced notice in writing and specifying the last cleaning date. The Client agrees to pay the full price of the cleaning visit if the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment. The Client agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with the Client's keys. If keys are provided they must open the lock without any special efforts or skills. The Client agrees to pay the full price of one cleaning visit in case of a termination of the service if the Client has given less than Two weeks advanced notice. The Client has the right to terminate the service without giving Two weeks advanced notice but by giving 24 hours advanced notice before or immediately after the first cleaning visit only. One-off cleaning: The Client may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. The Client agrees to pay £30.00 cancellation fee per cleaner if the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment. The Client agrees to pay £30.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with the Client's keys. If keys are provided they must open the lock without any special efforts or skills. End of tenancy cleaning & Carpet cleaning: The Client may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. The Client agrees to pay 40% of the quote as a cancellation fee if the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment. The Client agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at the Client's premises; or problem with the Client's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Daisy Cleaning Services then the Client agrees that deposit funds may be used to cover the cancellation fee.

AFTER CANCELLATION OF THE CLEANING SERVICE:
By entering into a service agreement with Daisy Cleaning Services , the Client agrees that after the termination of the cleaning service he/she will not hire or use any cleaner provided by a present or past cleaner introduced to the Client by Daisy Cleaning Services.  If the Client does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £1,000.
By ordering Daisy Cleaning Services service by telephone, e-mail, fax or website, the Client agrees to be bound by Daisy Cleaning Services terms and conditions.
These terms and conditions shall be governed by the relevant United Kingdom laws, and by agreeing to be bound by  them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
Daisy Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

PRIVACY STATEMENT
Information that we gather about you, is information that is given at the time of the booking. This information is collected lawfully and in accordance with: The Data Protection Act 1998 Daisy Cleaning Services respects user's personal privacy! Any and all information collected will be kept strictly private. The Policy statement is an extension of our commitment to combine the finest quality services with the highest level of integrity in dealing with our clients, suppliers, associates and staff.

* When price is quoted the hourly rate does not apply.

DISCLAMER

Any updates will be listed at the bottom of the page:

NONE PAYMENT! Debt Collection Agency Fees, Legal Cost or Court Fees will be add to your outstanding bill if we have to take this course of action..

Copyrights by Daisy Cleaning Services , 2002